Delivery Address:

Address for delivery of large /bulky must be a street address, not a PO address.

Items under 5kg can be sent to PO address.

Shipping:

Shipping cost will be calculated at checkout prior to payment or checking out.

Express Post flat shipping rate of $25.50 is available for items 5 kg and under that fit in an Australia Post Satchel.

Back Orders:

When items run out sooner than we anticipate, we will ship any available items in your order immediately and place the unavailable items on back order. All back order items will be shipped as soon as they arrive in store. You will not incur any additional shipping charges.

Returns:

All products are covered by the manufactures warranty.

Please read all warranty information supplied by manufacturer.

A copy of your invoice /receipt must be provided for any warranty issues or claims.

Should you receive a product that is faulty please contact office 03 62315240 or email: sales@fletcherpumps.com.au

Photos of item may be required.

We will not refund if item has been used or installed unless it is found by manufacturer to be faulty under warranty terms.

Returns for incorrectly ordered items will incur a 20% restocking fee and credit card fee, return freight will be responsibility of purchaser.

We will generally refund purchase price less freight costs (plus 20% restocking fee and credit card fee) if item is returned to our satisfaction in original packaging.

No return of goods recognised after seven (7) days.

In the event that your goods arrive damaged in transit we will require photo proof immediately on delivery in order for us to investigate with shipping company. Replacement item will be sent if deemed to be the fault of shipping company.